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Warranty
210 Innovations, LLC stands firmly behind our products. We strive to assist customers by providing unsurpassed customer service. Backed by the industry's longest warranty, all Safe•t mate® products are guaranteed for 2 years from the date of purchase against manufacturing defects.
Return Policy
We want you to be happy with your purchase. If you are not fully satisfied, you may request a return under the terms below:
CONTACT US
For return requests or questions, please contact us at orders@safetmate.com for a return authorization number.
PRODUCT DEFECTS
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and include photos of the issue.
RETURN ELIGIBILITY
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Items must have been purchased online at safetmate.com.
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Returns must be requested within 30 days of the delivery date.
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Items must be unused and in original condition, with all original packaging, labels, manuals, and accessories included.
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A valid proof of purchase is required.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
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Items returned damaged, used, or incomplete
RETURN SHIPPING
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Customers are responsible for return shipping costs, unless the return is due to our error (such as receiving the wrong item or a defective item).
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We recommend using a trackable shipping service, as we are not responsible for items lost or damaged in transit.
REFUND PROCESS
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to the original payment method within 10 business days, minus any original shipping charges.
